Terms & Conditions

Cancellations and No-Shows

Cancellations must be submitted in writing via email and must adhere to the following cancellation policy:

• No-shows: A fee equal to 100% of the booking rate will be charged.
• Cancellations within 24 hours or less: 100% of the booking rate will be charged (all vehicles).
• Tour/Charter cancellations within 72 hours: 80% of the booking rate will be charged (all vehicles).

Vehicle Availability

While we aim to provide the requested vehicle, in the event of a mechanical issue or other unforeseen circumstances, an equivalent vehicle will be provided.

Additional Services

The following services or items incur extra charges, available upon request:

• Baby seats, capsules, or booster seats
• Entry fees to parks
• Luggage trailers
• Food and drinks (available on request)

Transfers are point-to-point, and additional pick-ups or drop-offs can be arranged for an extra fee. Movements between Midnight and 630am am incur a 50% surcharge across all locations.

Luggage Capacity & Excess Luggage

Please adhere to vehicle luggage restrictions outlined on our website. Any large or heavy luggage must be reported and approved in advance. If additional luggage requires a secondary vehicle, this cost will be covered by the customer and paid directly to Call Red Services.

Wedding Bookings

A non-refundable deposit of 75% is required to confirm wedding bookings, with the balance payable one week prior to the event. Any cancellation fees will also include charges from suppliers, but the total amount will not exceed the booking value.

Credit Card Payments

If you choose to pay via credit card, a surcharge of up to 3.5% of the booking value may apply, depending on the type of card used.

Extensions

In the event of extra time or delays (e.g. flight or traffic delays), you the client will be responsible for any additional charges.

Other Conditions

• Food & Beverage Consumption: No food or drinks are allowed in the vehicles without prior approval. A bond may be required for potential damage.
• Vehicle Damage: You are responsible for any damage caused to the vehicle during your booking, except for damage caused by the supplier’s employees. Drivers have the right to stop the vehicle and refuse service to passengers engaging in inappropriate or unruly behavior.
• Smoking: Smoking is prohibited by law in all vehicles.

Inappropriate Behavior

Call Red Services & its Drivers reserve the right to deny service if customer behavior poses a safety risk. In such cases, no refunds will be issued.

Quotation

All quoted prices include GST and are subject to availability at the time of booking.  Call Red Services  reserves the right to adjust prices to reflect changes in airport fees, tolls, entry fees, parking charges or extra waiting time.

Location Services

If location services are enabled on your device,  Call Red Services may access your location to help the driver accurately determine your pick-up point. If you prefer not to share your location, you can disable location services through your device settings.